Services
Consultancy
Need more hands, or a fresh pair of eyes, on a digital project? We help you from idea to a solution that works – with design, development, integrations, AI automation, customer support and product and project management.
What we help with
Nine areas – pick one, or go all the way
Bring in one skill, or several that work together.
Figma
Prototypes, design systems and finished files the developers can build straight from.
- Clickable prototypes you can test before anything is built
- Design system and component library
- Handover that is ready for development
Design
Good user experiences and interfaces – on the web, in apps and on screens and kiosks.
- UX and UI design
- Design for info screens and kiosks
- Visual identity and content
Software development
We build web solutions, apps and services, and carry them on after launch.
- Web solutions and apps
- Cloud solutions on Microsoft Azure
- Operations, maintenance and further development
Integrations
We connect your systems, so data flows where it should without manual work.
- APIs and data flow between systems
- Automating manual routines
- Connecting to your existing line-of-business systems
Product management
Help working out what to build, and in which order.
- Product strategy and roadmap
- Prioritisation and backlog
- User insight and measuring impact
Project management
Steering progress and suppliers, so everyone knows what is happening and what comes next.
- Planning, progress and risk
- Coordinating between teams and suppliers
- Clear reporting along the way
Agentic AI/MCP
AI agents that carry out tasks in your systems, connected through the Model Context Protocol (MCP).
- AI agents and workflows for your routines
- MCP servers that give AI controlled access to systems and data
- Trials, evaluation and safe roll-out
AI-driven automation
We automate repetitive work with AI that understands content and carries out tasks across your systems.
- Read, classify and summarise emails, documents and enquiries
- Route tasks, update systems and follow up cases automatically
- Connect workflows to CRM, case management and your existing tools
Multimodal customer support
We build AI assistants for customer support in Microsoft Teams and other channels, using text, voice, images and documents.
- Answer questions using your knowledge base and customer context
- Understand spoken questions, screenshots and attached documents
- Create and update support cases, with conversation history passed to a person when needed
We help you take an idea all the way to a solution that works – whether you need a designer, a developer or someone to steer the project. You bring in exactly the skills you are missing, and we work closely with your team.
We build products ourselves
Pancake Media develops and runs the Pancake Media Platform, with Pancake App, Concierge and Visitation. We bring that experience into your project.